Reference

What You Agree To When You Use vipbajee

These terms set out the rules for every account on vipbajee — how you open one, how wallet transactions through bKash, Nagad, and Rocket are handled, and what we both commit to.

Account holder rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification stepsEligible regions onlyContact us to raise a dispute
vipbajee What You Agree To When You Use vipbajee
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any clause in these terms is unclear, or if a transaction dispute has come up on your account, our support team can walk you through the process. Raise your concern through the channel that suits you — we will confirm receipt and respond with the relevant clause or account detail. For wallet-related disputes involving bKash, Nagad, or Rocket, attach your transaction reference number when you write to us so we can match it to your account record faster.

Live Chat Open the chat window from any page on your account. State your issue and your registered wallet method — bKash, Nagad, or Rocket — for faster routing.
Email Support Write to our support address with your account ID and the specific term you are querying. We reply with the relevant clause and, where needed, your account transaction log.
Account Help Centre Log into your account and open the Help section. Dispute and terms-query forms are there, pre-linked to your wallet and account history for quick reference.
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

Your account data is stored securely and used only for the purposes described in these terms — managing your wallet, verifying withdrawals, and handling support requests. We do not sell or share your information with third parties outside of payment processing partners like the bKash, Nagad, and Rocket rails that process your transactions. You have the right to request a copy of your account data or ask us to close your account at any time through the account settings page.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure, in line with applicable regional requirements. You can request your data log at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings and contact support immediately.

Requesting Changes

To update your registered name, mobile number, or linked wallet — bKash, Nagad, or Rocket — submit a change request through account settings with valid identity confirmation attached.

Closing Your Account

You can request account closure via the Help Centre at any time. Any pending wallet balance will be returned to your verified bKash, Nagad, or Rocket account before closure is confirmed.

Common Questions About These Terms

These are the questions we hear most often about account rules, wallet terms, and eligibility. If yours is not here, open a chat or use the Help Centre form — we will point you to the exact clause.

No. Your deposit wallet must be registered in your own name. Third-party wallet deposits are rejected under our account verification rules and the amount is returned to the sender.

We hold the withdrawal until you submit identity confirmation through account settings. Once the names match, we release funds back to your verified Rocket, Nagad, or bKash account.

We may revise these terms at any time. The updated version is published here with the effective date. Continued use of your account after that date means you accept the revised terms.

Access depends on your local law and the regions we currently support. We do not make eligibility claims on behalf of any jurisdiction — check your local rules before opening an account.

Submit a dispute through the Help Centre form in your account, including your transaction reference and the specific clause you believe was not followed. We respond with the account record and relevant ruling.

No. Each person is permitted one account only. Duplicate accounts are closed and any wallet balance is reviewed under our account-integrity rules before any funds are returned.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.